Shipping + Returns
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Please make sure you input your phone number when completing checkout. Out carriers now require this for shipping to the UK or overseas.

Free shipping using the Royal Mail is included in the website price, except for shipments to the US.

UK purchases are shipped using the Royal Mail Special Delivery service. Items are tracked, signed for and fully insured.

International purchases sent using the Royal Mail international service are tracked and insured up to a value of £250. This is included in the website price. We also offer international shipping using DHL Express with full insurance. This is available at a flat rate of GBP£45 and is available as an option at checkout.

Shipping costs to the US are now different as they have been amended to reflect the US tariffs that are being collected by the Royal Mail and DHL when US shipping is purchased in the UK. Joanies Jewels is charging a flat fee of £20 for Royal Mail shipments and £65 for DHL Express shipments to the US to cover some of these additional costs..

SHIPPING:

We endeavor to ship your order within 3 business days of payment. We will provide the tracking reference by email once we have it. Please check your Junk Mail if you are expecting tracking details but have not received them. Tracking information can also be given on Instagram via DM - just ask!

Packages will usually require a signature upon arrival.

Estimated shipping times for the Royal Mail insured service are 1-2 business days for UK orders and 7-14 working days for overseas orders. For DHL Express it is up to 7 working days, depending on location.

We ship international orders from Monday to Thursday. (Parcels posted on Fridays and Saturdays tend to take longer to arrive as they sit in the post office or at Heathrow over the weekend.) UK orders are usually posted the next working day (Monday to Friday).

Please ensure that the correct shipping address is placed on your PayPal account or on your order on the website so we don’t ship to the wrong address.

DHL Express collect from Joanies Jewels at 8.45am Monday to Friday. DHL Express shipments usually go out the business day following payment to allow time to process your order. A valid mobile phone number and email address must be provided for the DHL Express documentation before a collection booking can be made.

CUSTOMS DUTY, TARIFFS, IMPORT TAXES & VAT:

Except for US import tariffs, buyers are responsible for any customs duties and import taxes that may apply on their order. Rates vary from country to country so please get in touch with your local customs agency if in doubt.

US Shipping & Tariffs - Shipments to the US are being made using a PDDP service (postal delivered duties paid) which means that the recently introduced tariffs on US imports from the UK will be paid by Joanies Jewels upfront. This is being enforced by the Royal Mail and DHL on behalf of the USPS.

As a result a flat shipping fee of £20 will be added to all items travelling to the US. US customers should not be charged anything further as most of our items are antique and are therefore exempt from duty. Where applicable items are sent using an antique customs code.

Shipping to other countries - Please be aware that import duty or sales tax may be added according to your country's requirements. Any amounts due will be payable locally by you before goods are released for delivery. These costs are your responsibility. Customs may verify amounts declared to them, upon which duties are calculated, by checking actual payments made to Joanies Jewels for your purchase.

Joanies Jewels is registered for VAT in the UK. Any VAT arising as a result of sales to EU countries is the responsibility of the customer and may be payable as part of import taxes due. Joanies Jewels’ VAT number is: 397213280.

We do not accept returns arising as a result of import duties and taxes being imposed.

We are not responsible for any delays due to Customs’ enquiries.

RETURNS:

We want you to be happy with your purchase. If you would like to return your purchase please get in touch as outlined below to arrange a refund.

UK RETURNS:

We want you to be happy with your purchase. If you would like to return your purchase please get in touch as outlined below to arrange a refund.

You have 14 days to return an item if you are not happy with your order. If items are returned buyers are responsible for all shipping and transaction costs unless the item has been incorrectly described on the website.

If an item has been incorrectly described on the website you have thirty days following receipt of the piece to request a full refund in accordance with your Statutory Rights. Receipt is deemed to be delivery to the shipping address specified on your order at the time of purchase.

Returns should be made via an insured, tracked and signed for service and we should receive confirmation that the item has been sent with a tracking reference and a photograph of the parcel with its labels attached within 7 days.

Unfortunately we can’t provide a refund for items that are sent back to us by uninsured or non-recorded delivery if they become lost or damaged in transit. Items must be returned in the condition in which they were originally shipped to be eligible for a refund.

Items that have been customised or sized to a customers requirements are not eligible for return. This includes items customised or sized on the customer’s behalf before shipping.

INTERNATIONAL RETURNS:

You have 14 days to return an item if you are not happy with your order. If items are returned buyers are responsible for all shipping and transaction costs unless the item has been incorrectly described on the website.

If an item has been incorrectly described on the website you have thirty days following receipt of the piece to request a full refund in accordance with UK Statutory Rights. Receipt is deemed to be delivery to the shipping address specified on your order at the time of purchase.

When returning an item please mark the package as ‘UK RETURNED GOODS’. Please do this clearly and in large letters. The EORI number to be used for international returns is GB397213280000. Please quote this on the shipping documentation. This is important to avoid any additional charges or delays through customs.

Any import fees incurred by Joanies Jewels on a return due to incorrect or unclear labelling will be deducted from the customer’s refund. Please send the parcel via an insured, tracked and signed for service as outlined above. If you received your item in a box please return it in a similar sized box for the safety of the piece. Please let us have the tracking reference and a photograph of the parcel with its labels attached within 7 days.

Unfortunately we cannot provide a refund for items that are sent back to us by uninsured or non-recorded delivery if they become lost or damaged in transit. Items must be returned in the condition in which they were originally shipped to be eligible for a refund.

The name and address on the paperwork for the return must tie in with the original order.

We do not accept returns due to unexpected customs fees or taxes levied on a purchase.

Items that have been customised or sized to a customers requirements are not eligible for return. This includes items customised or sized on the customer’s behalf before shipping.

LAYAWAY RETURNS:

If an item purchased on layaway is returned it is subject to a restocking fee of 15% of its purchase price.