Layaway
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Please get in touch if you would like to purchase something on layaway. Layaway is usually available once a piece has been available on Instagram for 24 hours. Please message us to be on the Layaway Waiting List if something catches your eye in the first 24 hours. Layway is offered on a first come first served basis.
We usually offer layaway plans for three months/ four payments depending on the value of the piece being purchased. However, Joanies Jewels is flexible and we will do our best to help you purchase your dream piece. We will see if we can come up with a payment plan tailored to your needs.
Once a layaway plan has been agreed a Paypal invoice is issued for the full amount in GBP£. This invoice sets out the agreed payment plan (amount and payment dates) and you are asked to pay against the invoice. The initial payment of 25% is due within 24 hours of receipt of invoice to secure the item. This deposit allows us to hold the piece for you; we will not hold items without this down payment.
All invoices are issued in GBP£ so exchange rate fluctuations are the responsibility of the buyer.
It is the buyer’s responsibility to make sure that payments are up to date.
You are welcome to pay off your layaway in full at any time if you wish to receive your item sooner.
Layaway plans are not transferable from one item to another.
Cancelled/Defaulted Layaways:
A layaway is in default and deemed to be cancelled if a payment is missed. Layaways cancelled after the down payment has been paid are subject to a restocking fee of 15% of the full value of the item and any remaining amount paid will be converted into shop credit. This shop credit is available for a period of 12 months after the date the layaway was in default. After that the credit is lost.
If you are struggling to make payments please get in touch - we will always do our best to help if we can.
